USRES has a rich history on client fidelity. Experience has taught us that anyone can promise quick turn times and competitive pricing. By focusing on 5 key features, we strive to go beyond those standard levels of service.

Our key areas of expertise are:

Technology

The power of innovative thinking and technology is paramount in our industry today. However, at USRES, we recognized a need in the market over two decades ago and built our own REO management platform. We continue to serve our customers’ needs by providing products faster, with better quality and accountability, while linking all of our customers’ suppliers and departments to each transaction along the way. Our proprietary solution eventually became known throughout the industry as RES.NET, in 2003.

Recently, USRES rebuilt and redesigned a new Valuations platform to meet the evolving needs of in the valuations space. By keeping a watchful eye on the future, we have been able to design this to provide the flexibility needed to grow along with the industry and its ever-changing needs. Today, our customers continually experience challenges adjusting to new guidelines and regulatory requirements; however, we are able to remain agile and deliver the tools our clients rely on, including:

Technology
Customizable Cost Matrix
ADHOC Reporting
Provider Scorecard
Audit Trail/ Logging

Auditing

Automation now plays a vital role in organizing customer data and creating reports, and USRES understands the value of equipping our highly trained staff with the exceptional power of rule-based and task-based technology. Our own, on site-staff assigns BPO and Appraisal orders through our proprietary valuation software based on turn time, distance and quality. By placing exceptional tools in the hands of our experienced staff and focusing on GEO competency and dispute resolution, we deliver a full and balanced approach to the auditing process.

Our licensed and certified appraisers use internal analytics along with third party tools to detect errors and rectify them quickly. Our 20+ years of experience has taught us that even the best automated tool is merely an aid to the trained eye of highly a skilled and experienced auditing professional. Our expert auditors personally review each order to ensure it conforms to the market analysis in that region.

Each order undergoes a four-point specification criteria within an audit:

auditing
Each order audited by an in house licensed appraiser
All orders accountable to a 77 point checklist
Each order undergoes an additional automated review
Extensive network of vendors must be utilized in accordance with standards

Flexibility

Speed and accuracy are paramount to our customers. At USRES, they are our standard. What makes us extraordinary is our approach. When challenges arise, we believe that providing practical, real world solutions is our advantage.

Decades of experience has instilled a level of patience and practicality that affords our staff the confidence to make well-informed decisions. Paired with the power of RES.NET, at USRES we recognize that combining the necessity of tasking, complexity of equations and algorithms with the expertise in our staff and flexibility of resolving real world problems leads to better results.

We employ the 3 R’s:

Flexibility
Repair the problem
Research the cause
Readjust the practice and ensure greater efficiency

Customer Service

The values that have been instilled within each of our employees come from our years of experience serving customers. Understanding and valuing the customer as the foundation and lifeline of USRES establishes a high standard for service within our organization.

USRES recognizes the value of personal touch. Our commitment to providing a state-side customer service team, account managers and staff consistently delivers an exceptional 95% resolution rate when issues arise. Furthermore, our executive staff is always accessible to customers; they provide customers their direct phone numbers, ensuring needs are always met.

Customer Service
In house support staff
Inbound support inquiries audited monthly
Over 95% of all calls resolved without further assistance necessary
Dedicated account manager assigned to every client

Compliance

Compliance means following guidelines to ensure your business standards, processes, operating platforms and customers’ requirements are secure. For USRES, it means our customers can trust doing business with us and have confidence that those standards are ongoing, not just a one-time event. Proactively adapting to maintain compliance is part of the bigger solution for our customers. It allows us to work directly within our technology platform to identify ways to improve efficiencies and minimize service disruptions for our customers while helping them meet compliance objectives.

Ongoing and extensive improvements to adhere to client Service Level Agreements, USPAP, HUD and GSE guidelines maintain the quality of our products and secure the satisfaction of our customers.

Check Boxes
Complete regulatory compliance with appraiser independence
Detailed order and correspondence logs for auditing purposes
Secure on-line system
PCI Compliant